SORTING STORED QUERY FOR R/I/P

Idea created by Victor_C on Jul 16, 2013
    Delivered
    Score14

    Keep all tickets returned from the original query when sorting by any column   Currently, when a stored query brings back multiple types, it is originally correct.  Then, if the results are sorted by any column, only the requests are displayd.  The list should continue to show all results from the original query, just re-sorted.

     

    Example: This would be very helpful for supervisors and managers when they need to see all the results for their group.  They can currently do a query to list all of the R/I/P for their group but when they want to sort by either assignee or priority, they then only have the requests.  This means they have to do three separate queries and cut and past into a spreadsheat to get the needed results.  This has been an ongoing problem reported to me by many managers.