|a) What business problem will be solved by adding this new feature? |
We have a survey that gets sent for every 5th ticket closed. This includes tickets that are canceled rather than closed. We sometimes cancel tickets that were opened in error. Say a change order was opened that should have been a request. We also open test tickets to verify mods and other customizations. In these cases we cancel the tickets so that we don't
include them in our reporting. We also do not want surveys sent for these tickets.
b) Describe the importance and urgency level.
This is important but not urgent. It s annoying to the customer.
c) Describe the Enhancement Request in Detail.
Disable the sending of surveys for tickets that have been canceled rather than normally closed.
d) Describe how you envision this new feature being implemented. This would probably be in the form of a patch.
e) Are you willing to formally beta test this new functionality?