Scratchpad should append to description field of a template and not overwrite it

Idea created by GlennCameron on Aug 19, 2013
    Not planned
    Score4
    • GlennCameron
    • J_W
    • Jennifer_Perdue
    • javajam
    a) What business problem will be solved by adding this new feature?
    In Quick Profile, entries made in Scratchpad replace what is already in the Description field of a template when the user uses the Quick Template button.

    b) Describe the importance and urgency level.
    This is of medium urgency. It's annoying to the user.

    c) Describe the Enhancement Request in Detail.
    If a template has text in the Description field then the text from the Scratchpad should be added under the already existing Description field text. This is because we use the Description field in some templates to remind the ticket creator to ask certain questions relevant to the template being used.

    d) Describe how you envision this new feature being implemented.
      This would probably be in the form of a patch.

    e) Are you willing to formally beta test this new functionality?
      Yes