Classic workflow is actually quite simple, and powerful. It is very low overhead from an administrative perspective. simple request would greatly benefit from this where IT PAM may be a bit overkill.
I thought this was in 12.6 already until I read this thread and looked again. I knew there was a Workflow Tab so I assumed it worked the same as Changes. After double checking I see that what is stated above is actually accurate and I agree with everyone here. My management has stated numerous times that Request Management should not be in Change tickets but due to the Classic Workflow we have both Request Management AND Change Management using Change tickets. I thought we'd be able to move over to Requests but since most of them use Classic Workflow, I now realize that I can't do that. I agree with everyone above. Classic Workflow should be an option in at least Request tickets.
Would be an excellent option in the next release, especially on requests...
Has this been included within SDM 14.1 ?
No. (I agree, having classic workflow available for incidents and requests would be great – even though PAM is available).
I literally cant wait for this to be released ...
This Customer Idea has been delivered on Wednesday, April 15, 2015, in CA Service Management 14.1.01 (Cumulative Patch 1). Thank you!
Oh wow! Great news!
This has been on people's wishlists forever!
This is really handy in 14.1 - is there any chance of the classic workflow addition being backported to R12.9?
Great News. I just knew it.... thanks!
I've been using classic workflow quite extensively in the past couple of years. It is a brilliant idea that it is available on incidents, requests and problems as well now.
However, what is the future for classic workflow?
I can't answer for Roger, but I can give you my "best guess" based on experience with Service Desk Manager since version 4.0.
SDM doesn't tend to "throw functionality out." Instead, it will add in new functionality and leave the old functionality in plcae. The Classic Workflow has been around for years, and will remain around for years to come. Even improved from time to time, as per this change.
It may not be up there with the "latest and greatest" in terms of Workflow, but then there is PAM for that. As far as a simple workflow "which gets stuff done" it serves a need.
If you have suggestions on improving it, then by all means open up a specific Idea here on CA Communities and drum up support for it. The enhancements go where the customer demand is.
Brilliant news that this has been added in 14.1 CP - I can't wait to use it!
Retrieving data ...