Information mapping from ticket types as they are escalated (ie incidetn to problem)

Idea created by Chris.Elmore on Apr 5, 2011
    Not planned
    Score7
    • Jennifer_Perdue
    • Chris.Elmore
    • Hari.Saligommula
    • cindy.kube
    • jessica.rust
    • daniel.knabl
    • RandySchilleman

    Currently, when escalating a ticket from Incident to Problem or Request to Incident, etc… there are certain fields that do not map to the escalated area.  Incident area doesn’t map to Problem area.  Attachments do not flow from one module to another.  We are also going to run into audit problems as request number does not populate to the change ticket when creating a request from change.