There are people that represent different business units. Executives prefer IT staff to work through admins or delegates rather than working directly with them.
Having a delegate option would be extremely helpful for physicians within my organization. They rarely have the time to enter a ticket themselves and often have nurses or other staff enter the ticket. When they later try to follow-up, it can be difficult because they are unsure who entered the ticket for them.
Can you leverage the Requested By field for this? If not, what issues are you running into?
Thank you for all the feedback on this idea.
I am marking this "not planned" as we already have the ability to break out requested by and for fields within SDM. In terms of USS, there is already an idea open regarding the ability to submit requests on behalf of others: "Requested For" field in USS for one-click service. We encourage you to comment and vote on this idea - even if you don't use CA Service Catalog, as we are looking at the CA Service Management holistically when it comes to planning enhancements and new features.
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