Easily Convert Incident to Request, and vice versa.

Idea created by michael.slabodnick on Apr 7, 2011
    Not planned
    Score55

    In the environment I work in, requests are often open under incident records, and vice versa.  Part of this has to do with common behavior of starting a phone call as an incident ticket, while at other times a 2nd level support analyst would find that a reported incident really should be a request.  Can there be an easier way to to simply convert an incident to a request, or a request to an incident.  I know this can be programmed using a self-hosted implementation of Service Desk, however we are transitioning to Service Desk On Demand and it is not possible.