Need to capture Total Resolution time in terms of business hours. This feature is not
This idea is being Wish-Listed for potential inclusion in a future release.
Before this idea moves to the next stage (Currently Planned or Not Planned), I would like to invite community members to please provide additional input and/or vote. Please note that Wish-listed ideas are selected for inclusion in a release based on multiple factors including - number of votes from community members, alignment of idea with a release's themes and goals, complexities and risks involved in implementing the idea, so a timeframe for availability of the idea as a product feature/functionality cannot be provided. Additionally, the implementation of your idea may not be exactly as requested and/or may be delivered in a new user experience.
With the Insights App released with 17.1, you are now able to report on MTTR: FAQs About Insights - CA Service Management - 17.1 - CA Technologies Documentation
Retrieving data ...