As described in this article https://support.ca.com/irj/portal/kbtech?docid=505577&searchID=TEC505577&fromKBResultsScreen=T.
I would like to hide the "reply code" in the following template: Administration --> Notifications --> Message templates --> "Default Manual Notify message template for request/incident/problem".
I have met no difficulties changing font color in other templates, but this one simply doesn't show an option to "Edit HTML Message" or other editing options.
I would like the text to be white and succeeded by using HTML tags in other templates
Thanks in advance