We need option to upload multiple files simultaneously
We are looking for this feature as well.
This would be a huge plus!
The upcoming CASM 14.1 has this feature. You may refer below webcast:
Hi emag and Sandrav,
The CA Service Desk 14.1 will have that feature! You'll have the huge plus you asking for.
Thanks and regards,
With the announcement of CA Service Management 14.1 released today, be aware of the incorporation of other top voted customer ideas from the Service Management Global User Community.
All the more reason for members of the Service Management Global User Community to submit their ideas
Thank you for the info.
This will be an extra reason to move to 14.1.
I know this is an old post, but I'm looking for confirmation and, if possibile, for an official document about the fact that multi-upload feature has been released since 14.1 except that for employee. Am I right?
A customer is asking for the same feature for employee.
masem04 - The multi-upload is not available for the classic SDM Employee interface. However, when Catalog is used in conjunction with SDM, users have the ability of attaching multiple files at once to the request.
We are using the latest version of catalog and are only able to attach one file at a time. I'm not aware of any setting that changes this, can you confirm?
Edit: I guess I haven't played around in the SC UI much. This actually works fine, but differently than the SDM analyst interface. In the SDM interface you can select multiple files in the explorer window, in SC you have to pick one at a time.
You are right in that Service Catalog attachments work differently as the process does not support multi-select. However, you can attach multiple files before saving the request (which initiates the file upload).
You can vote for this other idea:Multiple file upload in employee interface to have this feature extended to the employee interface.
Thank you for sharing the Multiple file upload in employee interface idea. It's my customer requirements.
I've shared it with some colleagues!
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