"Personalized Response" and "Preference" factories should not be under Functional Access "Reference"

Idea created by Lindsay_Estabrooks Champion on Aug 8, 2012
    Not planned

    When r12.5/r12.6 was rolled out with more granular control over Functional Access, Personalized Response and Preference was put under "Reference" Functional Access. These are both functions one would give the typical user. Opening up Reference to the typical user would expose too many core objects (like closure_code, priority, root cause) to manipulation by those users.


    Please move these factories out of the "Reference" Functional Access and into something more appropriate.