Stricter Rules = YES, answer survey only once but keeps getting surveys for other tickets

Idea created by tadeu.sanz on Dec 14, 2012
    Not planned
    Score18

    Current Survey Feature:                                                      
    CA Service Desk Manager R12.6 allows a survey template to be configured as us
    ing "Stricter Rules". There is a check box that is used to enable the "Strict
    er Rules" for the template. However, when this is set, the user that receives
    and responds to the particular survey on a ticket, will never ever get the s
    ame survey for any other ticket at any time unless the "Stricter Rules" is di
    sabled for that survey template.                                             
    *                                                                            
    Enhancement Request:
    We need that each ticket sends a survey and that the user can answer it only
    once.