Calculation of mean time from open to close

Idea created by Julie.Nehammer.501037 on Apr 25, 2012
    Delivered
    Score12

    A calculation of the average time from open to close of eg. an Incident. Given certain criterias. This could be used as a way to tell the end user how much time we "usually" spend on an Incident "like" this, eg. with this category and priority.