More control over surveys

Idea created by branko.ogorelec on Nov 12, 2013
    Wish-Listed
    Score41

    Surveys should have rules with conditions, similar to notification rules. That way one can control different surveys for different ticket types, categories, organizations, or whatever else is built into custom conditions within survey rules. Also, if no rule resulted with sending survey, submit count should be increased / not increased, depending on a setting within option manager.

     

    Additionally - control is needed over whether surveys should be sent for cancelled tickets.