Operational Level Agreement (OLA)

Idea created by Daniel Geraldi on Nov 12, 2013
    Not planned
    Score6
    • ponth01
    • mirza
    • Daniel Geraldi
    • Robert.Schwarz
    • nicolas.ioannou1.1
    • AHD4.0

    Would be great if SDM bring the OLA functionality based on ticket area and priority too, because currently this is only possible via SPEL and some other customizations.