Provide capability to “cc” Colleagues when submitting an Incident

Idea created by pysch01 Employee on Feb 18, 2014
    Not planned
    • Nicole_Miel

    It is common that employees submitting an incident would like their colleagues or supervisors to know that an incident has been submitted.  This would be something that an end user could do via the self-service web interface.  Initial notification only of the incident being opened.