Allow Analyst to mark Attachments for “Internal”.

Idea created by pysch01 Employee on Feb 18, 2014
    Duplicate
    Score8
    • nick.selvaggio
    • Gutis
    • TMACUL
    • Aiste
    • Nicole_Miel
    • skypittman
    • Aleksandar_Stancic
    • jussi_valkonen

    Marking correspondence as “Internal” keeps it visible to support staff, but not to the end user.  Attachments are often part of the correspondence used on an incident, but Attachments cannot be marked as “Internal.”