Everytime I do a demo of CA SDM, most of the customer feedback that CA SDM screen/forms looks very outdated.
I hope the team here can improve CA SDM screen like social media i.e. Nimsoft Service Desk.
Hi Avneesh & John,
Thanks for your relpy. I have used CA open space and it introduce a lot of confusion between end user and analyst as we have two url now (one is for open space and the other one is for ca sdm). I would suggest that all users (regardless business users, analyst, admin) should only access to same url. For great example is CA Cloud Service Management. CA Cloud Service Management is the best sample that provide same url for all users (business users, analysts and admin) and also the interface looks very social media like. So I do hope that CA Service Management will have a social media look as well like CA Cloud Service Management if possible
12.9’s mobility component on the server side, and latest version of Open Space already have the ability to recognize Self Service URL. Of course you also need to use the latest version of the CA Service management app from App Store / Google Play.
So, users (analysts, employees, approvers etc.,) only need plugin one URL and the mobility takes care of the rest. The server side component on Open Space has the ability to recognize how to connect to Service Desk, Catalog and present you with the needed/permitted/configured components.
I'm referring to web interface for CA Service Management not the mobile apps. It would be good if we same url for (analysts, employee and approvers) like CA Cloud Service Management web interface. In current version, I have (CA SDM r12.9), we have two urls now (open space for end user and CA SDM for analysts).
We updated the look of SDM with the 17.0 release earlier this year. Additionally, xFlow (introduced with 14.1.03) provides both a modern interface as well as a new user experience that we will be continuing to expand with new features.
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