We have an r12.7 service desk environment with several secondary servers.
Analysts that access service desk via a secondary server are unable to use the export feature that is available to analysts. This is because the affected analysts gain authenication via a secondary server and do not have access to the primary server.
The pdm_export_mgr is currently designed to run only on the primary server. This means we have analysts that are unable to export.
Is this resolved if you implement advanced availabliy with the r12.9 upgrade? IE Do appliction servers in R12.9 have the pdm_export_mgr process?
Can this be cosidered for a future enhancement?