Separate Prefixes for Request, Incidents, and Problems

Idea created by mark.mcminn on May 20, 2014
    Not planned
    Score-1

    We would like a way to separate the Request, Incident and Problems by prefix.  We know that we can add the "type" to our strored queries, but this doesn't help when a customer is calling the Support desk with just the reference number.  We would like to add the "r", "i", or "p"  to the front of the ticket number so that when a user calls in to check the status of their "ticket" they would read the number to the technical staff RXXXXX or IXXXXX or PXXXXX