Anyone else interested in expanding the 'property field' functionality, to be able to attach a field to things other than the categories?
Just a few examples:
Symptom Code -- Select 'Error Message', and you could have a required field to put in the error message.
Resolution Code -- Select 'Setting Changed', and you could have a required field to say what the setting was.
Assigned Group -- Assign a ticket to 'Group A', and you could have some required fields to complete.
(Yes, we have some teams that would like 2-3 questions answered for every ticket we assign to them)
This would help to enforce that certain things are documented as part of the ticket.