Expanding the use of 'Property Fields'

Idea created by tzadell on Jul 24, 2014
    Duplicate
    Score2
    • J_W
    • tzadell

    Anyone else interested in expanding the 'property field' functionality, to be able to attach a field to things other than the categories?

     

    Just a few examples:

     

    Symptom Code -- Select 'Error Message', and you could have a required field to put in the error message.

    Resolution Code -- Select 'Setting Changed', and you could have a required field to say what the setting was.

    Assigned Group -- Assign a ticket to 'Group A', and you could have some required fields to complete.

      (Yes, we have some teams that would like 2-3 questions answered for every ticket we assign to them) 

     

    This would help to enforce that certain things are documented as part of the ticket.


    Tammy