Collect logs filtered by time stamp

Idea created by reiju05 Employee on Jul 28, 2014
    Currently Planned
    Score39

    Every time a customer opens a case, we ask to provide all logs.

    The logs usually collected from agent/s, NES/s and NAC.

    Sometimes it may result in huge files that takes time to collect, upload, download, unzip and of course - analyse.

    I would like to have an option to filter prior to collecting.

    For example, if customer report the issue started on 28.08.2014 @ 14:00, I would like the customer to collect the logs starting at 28.08.2014 @13:00 and ends @ 14:30.

     

    Thanks,

    Julia