Chats do not automatically time out after 10 minutes.

Idea created by DLVaughn on Aug 7, 2014
    Not planned
    Score1
    • DLVaughn

    Would like to see the presets for 10 and 20 minutes of inactivity be automatically used for any new chat sesseion.  At this time an agent must manually use the chat presets for 10 and 20 minutes of inactivity for each new chat session they enter.  Since this is a manual process, the agents may get side track and forget to manually set the appropriate preset.