Federated Search from GO Menu (12.9)

Idea created by russell.pope on Sep 8, 2014

    The ability to search knowledge using federated search adapters from the GO menu and any other search / list form for objects that are available through federated search adapters.


    We are looking to upgrade from CA SDM 12.5 to CA SDM 12.9. One of the blockers has been the lack of multi-language support of the standard EBR search and indexing and the fact it can't cope with languages where words are not delimited with whitespace (such as Japanese).

    CA SDM 12.9 offers 2 new features which are supposed to allow us to replace the existing FAST ESP search engine in CA SDM 12.5. Used in conjunction, crawler surface can index the SDM knowledge and other objects externally in Sharepoint and then federated search allows us to include those externally indexed documents within search results returned to the SDM users. This functionality only works from the knowledge tab on the ticket (or partially on the employee interface) but has been missed from other parts of the application.


    Description of problem:


    1.1 Go Menu Federated Search Support

    Again, when the GO menu is used to search knowledge there is not option to include federated search results and no search federation is performed.


    When the result list is displayed it is not possible to access federated search from the search filter.


    For consistency and to stop user confusion it would be useful if federated search results could be included in the search results when the query is performed form the GO menu.

    Federated search sources should be added to all search screens.

    Without the ability to search federated sources from any search screen (including the go menu search, it is not possible to replace the functionality from FAST-ESP using these new features and this would be a blocker to being able to upgrade.