CONTACT RECORD UPDATE IN CA SAM

Idea created by Hari.Saligommula on Oct 6, 2014
    Not planned
    Score3
    • Richard_Schneider_CA
    • Hari.Saligommula
    • Rafael Cardoso

    In Today's scenario, When CA ITAM and CA SAM are integrated, contact records changes get updated in the CA SAM through events only when these are modified in CA ITAM.

     

    When CA SDM, CA ITAM and CA SAM are sharing the same MDB, when ever there are changes made to contact record either in CA SDM or CA ITAM, these should be notified to CA SAM. As SDM is main source where changes are made.

     

    So similar events should be triggered to send updates to SAM, when contact records are modified in CA SDM/Catalog/ITAM