FOr any given ticket there should be an option to add Watchers so that they can monitor the progress of the ticket.
currently when we raise an AHD request, we do not have a way to add other users as "watchers" to the ticket. This is an extremely nice feature to have
in tools so that the watching users are aware of the progress/status of the ticket. It would be great if the 'watcher' can also add a comment to the ticket.