Improve SDM Popup Behaviour With Internet Explorer

Idea created by Stuart_ on Nov 17, 2014
    Not planned
    Score2
    • Stuart_
    • Gordon_Preston

    Hello,

     

    Using SDM and Internet Explorer popups don't open in a fully maximized window. Tickets open in a minimized state using around 90% of the screen. It would improve performance and the customer experience if they opened in a new tab, or in a maximised state.

     

    I am aware of the Internet Explorer setting:

     

    Tools -> Internet Options -> General -> Tabs -> When a pop-up is encountered: -> Always open pop-ups in a new tab

     

    ie.png

     

    and CA Service Desk Manager Preference:

    preferences.png

     

    Thanks

    Stuart