It would be good if CA Service Management can connect to exchange mailbox using exchange web service / exchange protocol instead of IMAP/POP3 to create a new incident/update incident, etc.
we are seeing more environments dropping IMAP & POP3 and only allowing mail through HTTPs.
Thank you for submitting this idea. This idea has previously been submitted to this community. You can vote, comment and follow the original submission of the idea here: https://communities.ca.com/ideas/103027221. To ensure efficient voting and collaboration, I have applied the Duplicate stage to this idea. If you believe that the idea is not a duplicate of the linked original idea, please feel free to clarify and resubmit a new idea.
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