Improved Customization of Area/Category Tree

Idea created by jmascaro on Jan 8, 2015
    Not planned
    Score3
    • J_W
    • leofed
    • AdeshSiddhu

    In today's Service Desk environment there are little to no options available to easily customize the Area/Category tree presented to users when they create a ticket. As an example we would like to have descriptions on top-level areas, yet not allow them to be selectable, as described the referenced discussion: Can an Area/Category have a Description and remain unselectable?

     

    Other ideas might include:

    - adding images or text to further assist users, such as a header with pertinent information

    - the ability to expand/collapse all areas

    - formatting options to improve readability/usability