Bring R/I/P properties functionality on Unified Self Service interface.

Idea created by oztoz01 Employee on Jan 21, 2015
    Currently Planned
    Score49

    While getting familiar with Service Management 14.1, I was surprised after noticing area properties are not presented on USS interface. Thought this would be a bug and contacted the support team. Apparently this function is not available for keeping things simpler.

     

    Maybe I'm missing something but I can't understand how this very favored function of SDM is simply axed just for simplicity. Area properties hardly introduce any complexity and the benefits are well worth the effort.

    • They reduce or eliminate analyst callbacks, saving time
    • They provide valuable reporting data

     

    Attached are two screenshots showing the issue. Personally, I think Unified Self Sevice should provide the exact functionality of SDM r12 for the end-user.

    Attachments