While getting familiar with Service Management 14.1, I was surprised after noticing area properties are not presented on USS interface. Thought this would be a bug and contacted the support team. Apparently this function is not available for keeping things simpler.
Maybe I'm missing something but I can't understand how this very favored function of SDM is simply axed just for simplicity. Area properties hardly introduce any complexity and the benefits are well worth the effort.
- They reduce or eliminate analyst callbacks, saving time
- They provide valuable reporting data
Attached are two screenshots showing the issue. Personally, I think Unified Self Sevice should provide the exact functionality of SDM r12 for the end-user.