Subject field of Email used for the Summary value

Idea created by CoenieK on Feb 20, 2015
    Not planned
    • Gale_Bacon
    • J_W
    • camja06
    • knoxcorr
    • CoenieK
    • Kyle_R
    • Domenic

    When using the Email (Mailboxes) component of Service Desk to create Incident, Request, Change, etc. records the Summary field is populated from the body of the email. As the Summary is normally a short description of what the ticket is about it would be nice to have a parameter to use the Subject of the incoming email as the Summary field. People use the Subject field to indicate what the email is about. As it currently stands the records need to be updated with a more descriptive Summary value and that can be time consuming in an environment where large number of tickets are created this way.