Enhancement for the "sendRequestEmail" web service method

Idea created by pillo01 Employee on Mar 2, 2015
    Not planned
    • ss_shubha



    The Cumulative Patch 1, onto 12.9, allows Request Email Action to choose the language in which the Request Email has to be sent. But this feature is not available while using "sendRequestEmail" web service method.


    This web service method is used in the OOTB EscalationProcess and it will be very valuable to have an enhancement on the "sendRequestEmail" web service method to allow this new feature and also some previous feature as the Type parameter. The Type parameter specifies the type: Request, Service, or Service Option and is used to retrieve the list of pending action users or groups applicable to the selected Type.