CA Service Desk MANAGER -workshift window by group

Idea created by Nsmadmin on Mar 3, 2015
    Not planned
    • Affizan

    Dear Team,


    We are having different working hours team who are working in different workshifts. eg 7 AM to 7 PM GMT , 24/7, etc


    We need the SLA calculation for a ticket to be based on time falls under workshift assigned to groups.


    Can you pleae help us with the possibility of this changes. Please reach us at +91 9629649544 for any further clarification