Export Catalog Request

Idea created by LeticiaGameiro Employee on Mar 20, 2015



    In order to facilitate the integration between Catalog and Service Desk, export request Form data to a document and subsequently attach it to the ticket, would help immensely.


    Having service desk operators jump between catalog and service desk to check request user input or as an alternative, use catalog web services collect all form info to update service desk ticket isn’t either easy or effective.  Especially when  using Table form objects….


    Reason for which, would be interesting to have the ability to export (as well as use web services to invoke the export) of all not-hidden form elements.