Inhibit outside workshift Notifications

Idea created by sam.flower2 on Apr 8, 2015
    Not planned
    Score2
    • cowsert
    • GuanHua1378

    At present given a contact is outside of their Workshift, a notification will simply be delayed until the contacts workshift starts.

    We require that if a contact is outside of their Workshift they receive no notification at all.

    Given discussions with CA support this functionality is hard coded and cannot be changed. Can this option be available in future releases?

     

    Regards

     

    Sam