We are having a requirement from our client as "The Change Order /Request/incident number should be in sequential manner.Our internal audit team has observed the gaps between the change order numbers and raised the query to resolve .
According to them gaps shouldn't be there and which may leads to ambiguity.
We had a word with the CA Support team ref number:00067869 and they suggested to open an enhancement idea at community.ca.com.
Help us out with any configurations or modification at SDM product which will help us to avoid further number miss match cases .
Also let us know if any alternatives as follows,
"Is there any feasibility where we can override the current configuration and make changes in such a way that the ticket number shouldn't be generated/assigned until and unless we click on the save button.
Looking forward to your positive as well as fast reply .Pl. share the time period so that we could share it further
with our client.
Thanks in advance,
AKHIL RAJ R