When we place an incident ticket in Hold status, all service events are
suspended as we desire. However, when the ticket is taken off Hold status,
all the events missed due to Hold status fire and send excessive alerts to
Is it possible to have either 1) all these 'catch up' events cancelled
automatically once the ticket is taken off of Hold status, and just resume
the events for the service type in effect for the remainder of the ticket's
life? or, preferably, 2) "stop the clock" on the ticket and resume events,
ignoring the amount of time the ticket was in Hold status.