Service Desk 12.6 - Edit an Incident without changing anything update the last modified date.

Idea created by haroun.davids1.1 on May 26, 2015
    Not planned
    Score0

    If you click on "Edit" on a case and click on "Save" without changing anything on the incident, the last modified date is updated to the date/time you click on the "Save" button.

    This is actually incorrect as no modifications were made.

     

    Response from CA Support ..................

     

    I have confirmed that the behavior is as per the design, having been present in the product at least from version 11.2 and up through the current version 14 cum#1.

     

    I have also confirmed that the behavior is consistent for Incident, Problem, Request, Contact, Organization, Location, Site, Group records, all of which include a Date Modified field in the out-of-the-box detail form.