Updating notes in ITAM 12.9 - Is there a parameter that will disallow a user from saving text with "Dirty Characters" in it.

Idea created by jwood1 on Jun 25, 2015
    Not planned
    Score3
    • Carol.Uranker
    • myusufk90
    • lkruger

    if an asset's note in UAPM contains special characters, then further notes on that particular asset cannot be created. Existing notes cannot be edited either.

    screenshot1.JPG

    If you try and collapse asset information or notes from this screen, then an error message is displayed.

    screenshot2.JPG

     

    If the MDB is manually updated to remove the 'greater than' or 'less than' symbols, then the issue is resolved.

     

    I have spoked to CA who advised that disabling post validation ( validateRequest="false" ) will definitely avoid this error, however it is not recommended.

    Is there a parameter that will disallow a user from saving text with "Dirty Characters" in it?