Show Entire Tree - Categories / Areas

Idea created by Maheshwar_Kusuma Employee on Aug 6, 2015
    Not planned
    Score2
    • J_W
    • Maheshwar_Kusuma

    Subject : Categories / Areas on button click need to show the entire list of content

     

    Raising an enhancement cum Idea in regards to the functionality of Categories / Areas - Show Entire Tree button.

     

    1. Log in to Service Desk Manager.

    2. On the 'Service Desk' tab, select 'File' ->  'New Incident...'.

    3. Select the 'Incident Area' hierarchical lookup link.

     

    OR

     

    1. Log in to Service Desk Manager.

    2. On the 'Service Desk' tab, select 'File' ->  'New Change Order...'.

    3. Select the 'Category' hierarchical lookup link.

     

    When you want to search for a subset of values in the Category / Areas, you can provide few characters and click on the lookup button for the list of values in the new pop-up window, you will also find a new button 'Show Entire Tree'.

     

    On clicking the 'Show Entire Tree' button you will see only the top list of Categories Areas but not the sub Categories / Areas.

     

    Clients request is to have a the full list of Areas / Categories on pushing the button but not just the major Categories / Areas