CASDGTW Probe: Custom Close Status in update query.

Idea created by Ednei Ruiz on Aug 27, 2015
    • Ednei Ruiz
    • Robson_Almeida

    While checking the status of the incidents, the probe conducts a SQL query of incidents closed by codes "CL", "CLUNRSLV" and "CLREQ". This query is hardcoded.

    In custom SDM environments such codes can change.

    The probe should allow customization of close codes of the incidents in the SQL Query.