CA Service Desk Knowledge Base integration with SharePoint to support for additional Authentication methods

Idea created by Jeevan.narsingoju on Sep 8, 2015
    • J_W
    • Kanvenu01
    • TMACUL
    • kleco02
    • Raghu.Rudraraju
    • JonathanM
    • jared.phelps

    Idea Request: Currently CA Service Desk Knowledge Base Federated search adapter Out-of-the-Box only supports Basic authentication with SharePoint integration. Customers maintain Knowledge Base articles online at different sources while SharePoint is one important source of information that many customers maintain across their enterprise, and the need to share the knowledge information securely is key to the customers. The current supported Basic authentication is definitely not a secured way to be able to use with the SharePoint integration. CA Service Desk should be equipped with the Federated search adapter Out-of-the-Box that supports different authentication methods to use with SharePoint. Requesting CA vendor support for more authentication methods.