Full Integration to see the list of tickets of CA Service Desk Manager - SDM y CA Service Catalog - SC from USS

Idea created by rioad01 Employee on Nov 5, 2015
    Wish-Listed
    Score46

    If a user can't enter the USS for any reason, call the Service Desk, Service Desk analyst created the ticket in SDM, how to then does follow-up?, the end user will have to go to End User Interface of CA Service Desk? the end user will need to consult two systems?, for some cases CA SDM and other cases USS and/or CA Service Catalog?

     

    My idea is that the end user independent of the medium by which the support is provided (or where the ticket is created), the end user can to check all yours tickets from the portal USS, without involving duplication of records.