Currently, when creating Contacts for CA ASM, it is necessary to create multiple Contacts for a person if you wish to have more than a single method of alerting. This can add up and become rather unwieldy pretty quickly.
I would like to see Contacts merged into a single Contact for any given person so that you can assign an email, mobile number, etc. to a single contact. Then, whenever you create an alert group, for example, you could set it up to be used only for email, mobile, etc. or set it to alert through all methods.
An option could be added to monitors, as well, for what kind of alert should be sent out.