Storing Emails into mail_unknown

Idea created by hannu.jauhiainen on Nov 27, 2015
    Not planned
    Score0

    Use case: "Do not allow anonymous senders to create ticket and allow ticket creation from known senders without any keywords".

    Settings:

    Mailbox/ Allow Anonymous -No

    Mailbox Rule Filter: Body contains .*

     

    Current behaviour: Filter triggers email from any user and ticket creation gives an error not finding the user and the original email is thrown away.

    This is said to be as per design (I would rather call this a bug).

     

    Would like to see Allow Anonymous setting to be  respected and original email to be stored in mail_unknown folder in order to analyze possible issues.

    Also would like to see original email in mail_unknown folder in all cases when ticket creation fails due to any reason.