It would be good to implement multiple file upload function in employee interface.
We are including this in our new business user design which is currently under development.
Please note that as the new business user design is not part of 17.1, this idea will not be part of the 17.1 release. We will leave this as currently planned as development around this feature has begun and is expected to be part of the new business user design when it is released.
This idea has been delivered with the 17.2 release. Now business user can upload multiple files using new business user interface - Service Point. For more information, please refer to Service Point - CA Service Management - 17.2 Documentation
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