Request CA to enable outof box dependent dropdown list in CASD

Idea created by subbarao09 on Dec 14, 2015
    Not planned
    Score9

    Hi CA Team,

     

    Request to enable outofbox dependent dropdown list in CA Servicedesk new versions.

     

    For example let say there are three dropdown list are there with name List1, List2 and List3

    List1 contains Hardware, Software

    List2 contains Server,Network,Browser

    List3 containts Error,Component Failure,Firewall, Cable,Settings,Version,tents

     

    If I select Hardware from List1 it should show only Server,Network in List2 and if I select Network further it should show only Firewall,Router and Cable.

     

    Below is sample data for easy understanding for above scenario

     

    Hardware.Server.Error

    Hardware.Server.Component Failure

    Hardware.Network.Firewall

    Hardware.Network.Router

    Hardware.Network.Cable

    Hardware.Browser.tents

    Software.Browser.Settings

    Software.Browser.Version

     

    Request CA to include this customaziation in outofbox in CA Servicedesk as this is a common customization and it will add value to tool