Request for a supported way to allow only a user who created
an activity log entry to be able to edit it, and not edit any that have not
been created by that user (users can only edit their items).
Currently activity log entries can either be set to editable
(public) or write protected via Options
When this option is set to editable (public), activity log
entries (log comment, update status, etc) on all tickets can be modified by the
original creator of the entry or any analyst who has access to the ticket. The main
problem with this is option is that modifications are not tracked – either on
the ticket itself or in the Administration Tab>Service Desk>Audit log
When the option is set to write protected, no Analyst can
modify the activity log entry (except to set it to internal), including the
analyst who created the entry. The problem with this setting is that it restricts
analysts from modifying their own log entries to correct mistakes.