being a administrator for ca service management product from very beginning i have seen a lot of changes in ca service catalog which have help the user in many ways.
the one thing is missing is the common status between service desk and catalog and vice versa . if you open a ticket is service desk the changes of the status of the ticket is not reflected in ca service catalog
which make the customer puzzle and they call service desk .
please make a common status between this great products to make it more user friendly.