Setting Property Values with Template

Idea created by knoxcorr on Feb 2, 2016
    Not planned
    Score3
    • J_W
    • herku02
    • knoxcorr

    We have a number of users who would like to be able to set one or more properties on a ticket using a template.

     

    Some of our areas have property lists and our analysts would like to be able to use a template to create a ticket with those values already set, instead of having to remember to go and select the appropriate option each time they file a ticket.